Frequently Asked Questions

All the artwork is designed by me right here in Melbourne, Australia — but rather than printing everything myself, I partner with specialist print‑on‑demand manufacturers around the world who print and ship each item only once you order it. This keeps waste low (nothing is made until it’s sold) and lets me offer a wider range of high‑quality products than I could produce alone.

Here’s who makes what:

• Mugs – printed by either Colorway or Prima Printing, depending on the style/colour you choose.
• Phone cases – printed by WOCY, a specialist accessory manufacturer.
• Posters / art prints – printed by Prima Printing, a specialist print shops for wall art.
• Ornaments – printed by either Colorway or WOCY, depending on the material you choose.

Each product is made specifically for your order after you purchase, then shipped directly to you. Because nothing is pre-made or stockpiled, this print-on-demand model helps cut down on overproduction and unsold inventory ending up in landfill — every item exists because someone chose it. Production and shipping times can vary slightly depending on which provider is making your item, so check the estimated delivery window on each product page before ordering.

Once your order is paid for, it’s automatically sent straight to the relevant print provider for production — from that point, the order is out of my hands and in theirs, as I have no control over their production queue or shipping process.

Here’s what to expect from each provider:

• Mugs (Colorway or Prima Printing) and phone cases (WOCY) – estimated 2–4 business days for production, plus 3–6 business days for shipping, sent via Australia Post.
• Posters (Prima Printing) – estimated 2–4 business days for production, plus 3–6 business days for shipping, via Australia Post, Aramex, or Couriersplease (the provider selects the courier based on your location and order).

So in total, you can expect your order to arrive roughly 5–10 business days after purchase, depending on the item and courier. Because each item may be produced by a different provider, if you order a mug and a poster together, they may arrive separately and at slightly different times.

If your order arrives damaged, or doesn’t arrive at all within a reasonable time after the estimated shipping window, please get in touch — I’ll sort it out for you.

• Damaged on arrival: Email me at hi@loukoz.com within 30 days of delivery with your order number and photos of the damage. We’ll arrange a free replacement or refund.

• Lost in transit: If tracking shows no movement for an extended period, or your order hasn’t arrived well past the estimated delivery window, contact us with your order number. I’ll follow up with the courier and print provider, and arrange a replacement or refund if the parcel is confirmed lost.

You’re never responsible for issues caused by the courier or printer — I’ll handle it on your behalf.

Nope! All 3D models, lights, and textures have all been lovingly hand-placed by me.

Models either come with the software, or are purchased from marketplaces (DAZ 3D, Turbosquid, Creative Market.)