Refunds & Returns

Because every item is made-to-order specifically for you once you place your purchase, we’re unable to offer refunds or exchanges for change of mind, incorrect size selection, or similar reasons. We encourage you to check size charts and product details carefully before ordering.

However, we want you to be happy with what you receive. If your order arrives damaged, defective, misprinted, or different from what you ordered, we’ll arrange a replacement or refund at no cost to you.

To request a replacement or refund:

1. Email us at hi@loukoz.com within 30 days of receiving your order.
2. Include your order number and clear photos showing the issue.
3. We’ll review your claim and respond within a few business days with next steps.

Please note: nothing in this policy limits your rights under the Australian Consumer Law, including your right to a repair, replacement, or refund for goods that are faulty or not fit for purpose.